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Our Policies
At Cling On Handmade Jewellery, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us or make a purchase.
By placing an order or engaging with our brand, you agree to the terms outlined in this policy.
Cling On Handmade Jewellery is a handcrafted jewelry brand specializing in unique, one-of-a-kind pieces made using natural stones such as agate, amethyst, and other artistic materials. We also offer custom-designed jewellery tailored to customer preferences.
We collect only the information necessary to provide you with a seamless experience:
Personal Information:
Name
Phone number
Email address
Shipping and billing address
Order & Customization Details:
Products ordered
Custom design preferences (stone, color, theme, style)
Communication Data:
Messages or inquiries shared via WhatsApp, Instagram, or email
Payment Information:
Payments are processed securely through third-party payment providers
We do not store your card or UPI details
We use your information to:
Process and deliver your orders
Create customized jewellery based on your preferences
Communicate order updates and respond to inquiries
Improve our products and customer experience
Share updates, offers, and new collections (only if you opt-in)
We respect your privacy and do not sell or rent your personal data.
Your information may be shared only with:
Courier partners for order delivery
Payment gateways for secure transactions
All third parties are required to maintain confidentiality and use your data solely for service-related purposes.
Orders are typically processed and dispatched within 2–5 working days
Customized orders may take longer depending on design complexity
Delivery timelines vary based on location and courier services
We offer both Prepaid and Cash on Delivery (COD) options
Order changes or cancellations must be requested before dispatch
We aim to ensure a smooth and satisfactory experience for every customer.
Returns are accepted only if:
You receive a wrong product
The product is damaged upon delivery
Conditions:
Request must be raised within 7 days of delivery
An unboxing video is required as proof
Returns are not accepted for:
Change of mind
Minor variations (as each piece is handmade and unique)
We take appropriate measures to protect your personal information, including secure payment processing and restricted access to customer data.
However, no online system is completely secure, and users share information at their own discretion.
If you interact with our website, cookies may be used to:
Improve browsing experience
Understand customer preferences
You can disable cookies through your browser settings.
You have the right to:
Request access to your personal data
Update or correct your information
Opt out of marketing communications
To exercise these rights, please contact us using the details below.
Our brand may operate through platforms such as Instagram and payment gateways. We are not responsible for the privacy practices of these third-party services.
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised effective date.
For any privacy-related queries, please contact:
Email: sandhyanclingon@gmail.com
Phone/WhatsApp: +91 9902512632