SHIPPING POLICY

At Cling On Handmade Jewellery, every piece is handcrafted with care. We strive to deliver your order safely and within a reasonable timeframe.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are processed and dispatched within 2–5 working days

Customized or made-to-order pieces may require additional time depending on design complexity

2. Shipping & Delivery

Once your order is shipped, tracking details will be shared with you

Delivery timelines vary based on:

Location

Courier services

External factors (e.g., weather or logistical delays)

Please note that delays caused by third-party courier services are beyond our control.

3. Payment Options

We offer both Prepaid and Cash on Delivery (COD) options

Customers opting for COD are requested to be available at the time of delivery

In case of:

Incorrect address

Customer unavailability

Failed delivery attempts

The responsibility lies with the customer.

4. Order Changes & Cancellations

Order changes or cancellations can be requested only before dispatch

Once the order is shipped, no modifications can be made

5. Packaging & Quality Check

All products undergo strict quality checks before dispatch

We ensure secure packaging to prevent damage during transit

6. Damaged or Incorrect Orders

In the unlikely event that you receive a wrong or damaged product:

You must raise a request within 7 days of delivery

A clear unboxing/opening video is mandatory as proof

7. Acceptance of Policy

By placing an order with Cling On Handmade Jewellery, you acknowledge and agree to this Shipping Policy.