Jewellery Website

At Cling On Handmade Jewellery, each piece is carefully handcrafted and often one-of-a-kind. We strive to ensure you love your purchase, but if something isn’t right, we’re here to help.

By placing an order, you agree to the terms outlined below.

1. Return Eligibility (7 Days)

Returns are accepted only in the following cases:

Wrong product received

Damaged product

To request a return:

Inform us within 7 days of delivery

Provide a clear unboxing/opening video as proof

2. Return Conditions

To be eligible for a return:

The product must be unused and in original condition

It must be returned with original packaging

The item should have no damage, alterations, or missing parts

3. Non-Returnable Items

Due to the handmade and personalized nature of our jewellery, returns are not accepted for:

Change of mind

Minor variations in color or design (natural & handmade uniqueness)

Customized or made-to-order products

4. Refund Process

Once the returned product is received and approved after inspection, you may choose:

Refund to the original payment method, or

Store credit for future purchases

Refunds are processed within 5–7 working days after approval.

5. Return Shipping

Return pickup may be arranged where possible

If pickup is not available, customers may be required to self-ship the product securely

Any applicable shipping charges are non-refundable

6. Damaged or Incorrect Product

If you receive a damaged or incorrect item:

Share an unboxing video and clear images

After verification, we will arrange a replacement or refund.

7. Quality Check & Approval

All returned items undergo a quality inspection. Returns may be declined if:

The product shows signs of use

The item is altered, damaged, or incomplete

8. Acceptance of Policy

By placing an order with Cling On Handmade Jewellery, you acknowledge and agree to this Return, Refund & Exchange Policy.